SLA – QUALITY GUARANTEE FOR THE PROVIDED SERVICES

The base of Crowley Data Poland success is its particular care about the quality of services and customer service. However, contrary to our competitors – apart from making promises – we take full responsibility and provide all our customers with written Quality Guarantee -SLA (Service Level Agreement).
In case the SLA conditions are not met, our Customers are subject to payment of compensations.

1. Precise specification

• Crowley Internet service availability guarantee – 99.9%;
• Guaranteed failure response time of Crowley team - 1 hour;
• Guaranteed failure repair time - 7 hours;

Guaranteed IP network operation quality;

• Average monthly value of package delays in the Operator’s IP network – not more than 30 ms;
• Average monthly value of package losses in the Operator’s IP network – not more than 0.5%;

2. Significant extension of Regulations for Providing telecommunication Services of Crowley Data Poland.
3. Financial responsibility for correct functioning of services and for undertaken obligations.
 

Detailed information can be obtained from our consultants in the Customer Service Office.

Detailed SLA conditions.

Introduction of Service Quality Guarantee (SLA) is an expression of our partner attitude to Customers and our belief in the highest quality of services. Our network operation is under 24 hours 365 days a year supervision. Possible faults are often detected and repaired before even having been noticed by the Customers.

Installation time guarantee

Monthly availability guarantee

Annual availability guarantee